Pending & Report Results

The lab aims to deliver your report within 30 days for single units. For larger projects, turnaround time may be closer to 45 days depending on the amount submitted. Please note that turnaround times may increase slightly during the late spring and summer months due to higher volume. Once your report is available, the lab will send it directly to your inbox. Double-check your spam/junk folder in case it lands there. Track Your Report Status Use the “RESULTS-RÉSULTATS” button at the bottom of this page to: ◾ Check the status of your report. ◾ Download your report if it’s ready. ◾ Obtain a new copy if you’ve lost the original. What “PENDING” Means A “PENDING” status indicates your unit is either awaiting or undergoing analysis. 📌 Encountering Issues? ◾ If you see an error message or anything in RED, please try again later. This means your shipment hasn’t arrived at the lab. The status will update automatically once it’s been received and processed.

◾ If you only see the Long Term Test Data Form with your name and test details, this indicates as well that it hasn’t been delivered to the lab.

◾ At this stage, we are unable to intervene, as the laboratory does not have it in its possession. If you used tracked shipping, we encourage you to contact your courier service directly. Can’t locate Your Device Number? While we do not keep track of your device number, email us and provide your name, mailing date, and complete address. We’ll do our best to locate your unit. However, please note that without a device number we will only be able to locate it, if it was delivered identified with your name and address. Thank You for Your Patience! We appreciate your understanding as the lab works to deliver your report as quickly as possible.