Exchange Policy:
We offer a 30-day satisfaction guarantee. This guarantee provides for reimbursement or replacement of the product in the event of a quality problem within 30 days of purchase.
For Damaged Products:
In the unfortunate event that your product arrives damaged, please follow these steps:
Final Sale Notice:
All sales are considered final due to the unique nature of our products. This refund policy exclusively applies to damaged items shipped by us.
Shipping Responsibility to the lab:
Clients are responsible for shipping costs and tracking when sending tests to the lab. We are not responsible for lost, delayed, or damaged shipments by the courier. Please use a trackable shipping method to ensure your package arrives safely and on time.
