Please review the Resource & Support section as it may have the information you need.
Contact
If you have any questions, we are here to provide you with friendly and efficient customer service during our office hours:
Monday thru Friday 8:30 AM – 5:00 PM Closed on weekends and holidays. Contact Us:
⏳ For the fastest answers to common questions (end-date entry, reminder emails, shipping instructions, customs declarations, etc.), please visit our FAQ section under Resources & Support in the top menu. This section also includes the necessary forms and helpful documents. Most questions can be resolved there in under a minute. If your question is not addressed in the FAQ or under Resources, please contact us using the support form located in the bottom right corner of our website.
Important: Review Before Shipping Your Dosimeter
Returning Your Dosimeter — Checklist & New U.S. Customs Rules
Before returning your dosimeter, please review the SHIPME checklist to ensure everything is complete and accurate. Additionally, starting August 29, 2025, new U.S. customs requirements apply to parcels under $800. Our updated guide available here walks you through both the checklist and the new steps to avoid delays or issues with your return.