Please scroll below as the FAQs may have the information you need.
Contact
If you have any questions, we are here to provide you with friendly and efficient customer service during our office hours:
Monday thru Friday 8:30 AM – 5:00 PM Closed on weekends and holidays. ⏳For immediate answers, please visit our FAQ section located in the bottom of this page. Contact Us: Feel free to reach out via email using the contact form located at the bottom right section of this page. Simply fill out the form, and we'll get back to you as soon as possible.
Canada Post Strike
Returning Your Radon Test Kit
If your radon test kit isn’t expired yet, you can wait to send it in, but make sure the lab receives it before the expiration date.
If your kit is close to expiring, we recommend using another carrier instead of waiting for Canada Post.
IMPORTANT: Read and the customs declaration section available here before shipping.
Important: Review Before Shipping Your Dosimeter
Returning Your Dosimeter — Checklist & New U.S. Customs Rules
Before returning your dosimeter, please review the SHIPME checklist to ensure everything is complete and accurate. Additionally, starting August 29, 2025, new U.S. customs requirements apply to parcels under $800. Our updated guide available here walks you through both the checklist and the new steps to avoid delays or issues with your return.